Terms and Conditions of Sale

Warranties

We offer a lifetime warranty on workmanship for all drain or storm water repairs (excluding any pumps or other mechanical or electrical devices which are covered by the manufacturers’ warranties). Should you suffer a further blockage at the site of our repair due to poor workmanship, we will replace the damaged area again at no charge to you. We do not provide any warranty for pipes crushed by mechanical means (e.g. car or truck traffic) or misalignment due to ground subsidence or shifting for any reason.

Unless otherwise noted, we do not warrant our jet blasting under any circumstances since we cannot guarantee that the roots will not grow back once they have entered the pipe.

We will pass along to you any warranties or guarantees provided by the manufacturer of any goods we supply.

No Obligation Quotes

We provide no obligation quotes at no charge to you unless otherwise specified.  The prices quoted are valid for a period of 30 days unless otherwise specified in writing at the time of quoting. We reserve the right to refuse to proceed with quoted works at our sole discretion.

We offer no obligation quotes for major works such as sewer, water, and storm water repairs or extensions and plumbing-related renovations.  We do not provide no obligation quotes for small jobs such as simple tap & toilet repairs.

Some investigations such as testing for water leaks, cutting into walls or performing exploratory excavations to find sewer access points are not considered part of a no obligation quote and may be chargeable by the attending plumber.  The plumber will advise you of any charges up front to complete the investigation.  If you choose not to proceed, no amount will be owing.